Kara Jackson

Financial Treatment Coordinator

Kara lives in Atascadero, CA near the beautiful town of Morro Bay. In her free time she enjoys listening to country music and going out with her boyfriend. She also likes to read fictional novels and lounge around the pool. While at Morro Bay Family Dentistry, Kara, strives to make your dental experience as comfortable and stress-free as possible.

Taylor Palmer

Scheduling and Financial Treatment Coordinator

Taylor has been living on the Central Coast for nearly two decades enjoying the ocean views from her Grover Beach home. Currently a student working towards her business administration degree, Taylor spends most of her ‘off time’ growing her successful local catering business, PourBoys Bartenders. Otherwise, catch her out and about hiking our beautiful Central Coast trails with her two adventure pups, Delilah and Sugar.

Taylor’s personal objective is to work in close relation with our patients, ensuring that they have had a great experience with our business as a whole. You can find her working hard in the front office, answering questions and phone calls alike. She loves working around people who truly care for other people, saying “it’s great to have a team that feels like family, but it’s even better to see that patients are treated like family too.”

Victoria Lane

Scheduling and Financial Treatment Coordinator

Victoria is the newest front office member. She moved to the Central Coast in 2012 from Springville, California. She enjoys spending time outdoors with her loved ones and her German Shepard Wrigley. Victoria has been working in the customer service industry for over 6 years and is very much a people person. She strives to put a smile on everyone's face, and help patients feel welcome and happy when they are here in office. Her long-term goal is to become a dental assistant and she is extremely excited about this first step. Victoria will gladly help you with any needs for appointment scheduling and explaining treatment plans.

Kathleen Smith

Registered Dental Hygienist

Kathi has been a hygienist at this office for more than 25 years, staying with Dr. Ratchford after she acquired the practice. She graduated top of her class at Pasadena College Dental Hygiene Program, where she was the recipient of the “California Hygiene Award of Clinical Excellence” for her graduating class. She and her husband Tom, have lived on the Central Coast for more than 35 years, where they raised their two wonderful daughters together.

Donna Lesser, RDH, EdD

Registered Dental Hygienist

Donna has over 22 years of experience in clinical dental hygiene specializing in periodontal practices as well as 20 years in dental hygiene and dental education. She expanded her education background beyond her dental hygiene education at Pepperdine University where she earned a Master of Art in Educational Technologies and a Doctor of Education in Learning Technologies. The focus of Donna’s research while in academia involved periodontal disease, academic integrity and the use of virtual reality (VR) in dental education.

After retiring from academia, Donna joined the team at Dr. Ratchford’s office along with a local periodontist in San Luis Obispo. Donna remains closely tied to her profession through her professional affiliations with the American Dental Hygienists’ Association, California Dental Hygienists’ Association, Kern County Dental Hygienists’ Society, Western Society of Periodontology, and a local dental hygiene study club that focuses on different treatment modalities and aspects of implant care.

Donna strives for every patient to feel his/her needs are being addressed at the highest level of care possible. Outside of the office, she enjoys traveling, reading books, walking on the beach and yoga.

Monica Rodriguez

Registered Dental Assistant

Monica is the youngest of 4 sisters. She was born and raised here on the Central Coast, in Los Osos. She has been working in the dental field for a few years already and loves every aspect of it. She strives to make her patients feel comfortable and at ease when they enter the dental office. Monica looks to continue to further her education in the dental field and to continue making a difference in every patients smile.

747 Bernardo Ave,
Morro Bay, CA 93442
Tel: (805) 772 - 8585
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