Our community has been through a lot over the last few months, and we are all looking forward to resuming our routines. While many things have changed, one thing has remained the same: our commitment to your safety. Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines. However, considering the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety. You will see many changes as we have new ways of scheduling your appointments and managing your insurance and financial transactions.
First, you will be contacted 48-72 hours prior to your appointment via phone, text, or email and asked a set of health-related questions. It is required that we complete this screening questionnaire prior to your appointment –if we are unable to contact you to complete this step your appointment will be rescheduled.You will be asked these same questions when you arrive for your appointment.
Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.
B) You will receive a call/text when your room is ready. We require a mask to be worn by ALL persons upon entering the office.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we have taken in order to keep you safe in our practice. To make an appointment, please call our office at 805-772-8585.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Ratchford and Team